We advise:

• young people and their (foster) families,

• in the event of conflicts or ambiguities in contact with the youth welfare office, a youth welfare institution or a daycare centre,

• if it is unclear who is responsible for issues in child and youth welfare,

• if you have not been heard or included in the discussions with regard to the aid that has been decided.

We offer:

• information on legal claims in child and youth welfare,

• accompaniment to the youth welfare office or to the independent provider,

• support in phraising of objections or complaints,

• an external complaint opportunity for young people in inpatient facilities and for foster children.

• independent, confidential and free of charge

• Counselling is provided anonymously and with language mediators on request.